Welcome to Vortex Education
Vortex Education is a Registered Raining Organisation (RTO) with the Training Accreditation Council, based in Western Australia, RTO ID 52916. We strive to deliver exceptional training and assessment from highly qualified and experienced Trainers and Assessors who are leaders in their fields.
Our training programs are nationally recognised and comply with the Australian Quality Training Framework standards for registered training organisations. The quality of our training is rigorously monitored and audited to ensure we provide a high standard of quality service.
About Vortex Education
Vortex Education is Western Australian based and a registered training organisation managed by the Training Accreditation Council (TAC) and has some of the leading Trainers and Assessors in their fields providing in class and on-line Assistance in Australia.
Australian Quality Standards
Being a Registered Training Organisation with TAC means our training programs are nationally recognised and comply with the Australian Quality Training Framework standards for registered training organisations. The quality of our training is rigorously monitored and audited to ensure we provide a high standard of quality service.
There are many benefits when you study with us including:
• Flexible learning to suit your lifestyle
• Flexibility to help you learn at a time that suits you where possible
• Access to a wide variety of courses
• One-on-one support and assistance by qualified trainers and assessors
• Every effort to provide access to additional assistance if you have any special needs.
If you have any queries, please contact us.
Phone: (08) 6373 5182
Website: www.vortexeducation.com.au
Email: info.vortexeducation@gmail.com
Why Choose Us?
There are many benefits when you study with us including:
• Online and face to face learning depending on the course (Unit of competency chosen)
• Flexibility to help you learn at a time that suits you, where possible
• One-on-one support and assistance by qualified trainers and assessors
• Every effort to provide access to additional assistance if you have any special needs
Enrolment Process
All participants are required to complete an Enrolment Form either:
Online via our Vortex Education website. Web enrolment is available 24 hours a days and 7 days a week but will be processed Monday to Friday’s excluding public holidays.
By telephone during normal business hours Monday to Friday’s excluding public holidays.
By email to our office or administrative representative of Vortex Education.
Enrolment Checklist
Read the course information before you enroll to ensure you:
• Have determined the learning outcomes meet your needs
• Can follow the order of study and assessment requirements outlined in the program
• Have met the entry requirements for the program
• Have noted any additional resources (textbooks, equipment etc.) required for this course
• Meet the literacy and numeracy requirement for the course you are enrolling in
• Have the minimum requirements for computer/internet access
Course enrolment is complete when we issue a confirmation of course commencement or access to material.
Please note the course is non-transferable once the participant has commenced.
Withdraw from Enrolment Information
A participant may withdraw from a course or module by giving notice in writing to us. He or she will be given recognition for any satisfactorily completed modules/units to date after payment for those units. See the refunds section to determine what reimbursements you may be eligible for.
Payment Information
• A non refundable enrolment deposit fee of $500.00 is required prior to commencement
• Payments and charges for courses differ from course to course, please refer to individual course outlines for more information
• Payment can be made in person to the nominated accounts person
• Payment can be made by EFT to Vortex Education banking account:
− Payment made by EFT needs to have a reference to the payment using the name of the student.
Fees and Refunds
Overview
Vortex Education is committed to providing an effective, efficient, and timely management process for all Fees, Charges and Refunds associated to courses on its scope of registration.
Vortex Education is committed to informing students of all fees and charges associated with their enrollment in a course, which include:
All costs due to the RTO which include, but not limited to:
• Tuition fees
• Enrolment fees / Administration Fees
• Materials/ resource fees
• Support services which may incur a cost
• Payment terms that are available, including the timing and amount of fees to be paid, payment schedule, refunds and any non-refundable deposit
•Provide the learner consumer protection information relating to:
· any cooling off period (if one applies)
· complaints and appeals policy
· refund policy procedure
All fees and charges relating to course costs will be made readily and easily available to learners via the RTO’s website and the learner information handbook. This information will allow the student to make an informed decision in relation to their enrolment in a course and prior to the student having to make any payments.
Fees are subject to change and learners will be informed of any changes to fees and charges, and at least one month prior to the date of effect. All fees and charges will be reviewed annually and relevant marketing material will be updated to reflect the new fees or charges, within 3 weeks of the change.
Course Duration
Course duration varies depending which course you chose to study and is effective from the agreed course commencement date.
A participant will be deemed to have commenced their course at the time of the agreed commencement date and Login access will be granted to available units, as applicable.
Fees and Refund Policy
Vortex Education is committed to providing students with information regarding all fees and charges applicable to their chosen course prior to their enrollment and via the RTO’s marketing materials and website.
Procedures Fees and Charges
The enrolment process commences once the student submits an application for admission into a course.
If the student satisfies the relevant entry requirements, a Letter of Offer is issued which contains:
• the relevant fees that must be paid and payment terms and conditions including required deposit
• a link to the Fees, Charges and Refunds Policy including the learner’s right to obtain a refund for services not provided by the RTO in the event that the:
· arrangement is terminated early, or
· the RTO fails to provide the agreed services.
· the learner’s rights as a consumer, including but not limited to any statutory cooling-off period, if one applies
Students may negotiate a payment plan for their course fees, so that they may be paid over the duration of their course.
Fees are subject to change and students are advised to obtain a current fee schedule, by contacting Vortex Education or checking the RTO website and the current marketing materials for more information.
Students must pay the stated fees, or sign a payment plan with Vortex Education, prior to attending classes or being provided with online access.
Issues regarding payments will be handled at the first available opportunity and directed to the Financial Controller of Vortex Education.
Fees paid in advance
Fees for courses costing over $1,500.00 will be paid in a manner so that no more than $1,500.00 in prepaid fees is collected from any student prior to the commencement of a course or at any other given time through the course, for services that are yet to be delivered to the learner.
Course Certification
Certification documentation is issued to a learner within 30 calendar days of the learner being assessed as meeting the requirements of the training product if the training program in which the learner is enrolled is complete, and providing all agreed fees the learner owes to the RTO have been paid.
A Certificate of qualification or Statement of Attainment is provided as part of the course fee upon successful completion of a Nationally Accredited qualification or course; however a charge of $50.00 will apply for any reprinting request.
RPL Application Fees
Where RPL has been granted for a unit, the student’s fee for the RPL of the respective unit is half of the stated unit price in accordance with Vortex Education Payment Agreement. This will be disclosed to the student in writing, before the student makes an application for RPL. RPL Fees are non-refundable once the RPL has been assessed and granted. Where RPL has been granted for a unit the student must study the respective unit in its entirety and pay the stated unit price in accordance with this Policy.
Refunds
Vortex Education is committed to providing quality training and assessment services and assisting students to complete their individual course. In the event that a significant change that affects the RTO’s legal or operation status, Vortex Education will assist and support students to complete their course to the end of the agreed course period.
In the event that Vortex Education is unable to provide this support due to the RTO closing or ceasing to deliver the agreed training and/or assessment, the RTO will either provide a refund to the student for services not provided or will assist the student in finding a placement with another provider who will oversee the completion of the course arrangements, which must be agreed upon by all parties involved in the course.
Student withdrawals from a unit of competency or course of study must be received in writing by the Vortex Education Enrolment Officer. A student’s request for withdrawal will not be effective until the date this has been received in writing. The date of receipt is important in determining a student’s eligibility for and the amount of fees to be refunded.
Students will be entitled to a refund where is it determined that the request is fair and reasonable and meets with the procedures outlined below. The refund procedure applies to each semester enrolled at Vortex Education.
A refund will be arranged within four weeks of receiving a written claim* from the student. The written claim for the refund must be received by Vortex Education within 6 months after the students default. The refund is paid directly to the person who enters into the contract with Vortex Education.
A refund will be arranged in the following circumstances:
Circumstance |
Refund Entitlement |
| Student withdraws up to 4 weeks prior to commencement of semester classes or being provided with online access to unit materials. | Refund of 100% of tuition fees paid. |
| Student withdraws between 4 weeks prior to commencement and the commencement of semester classes or being provided with online access to unit materials. | Refund of 90% of tuition fees paid. 10% withheld to cover administration costs |
| Student withdraws after the commencement or being provided with online access to unit materials. | No refund. Full tuition fees to be paid for Units of Competency released to student in accordance with payment schedule |
| If Vortex Education is forced to withdraw a student from a course due to a serious breach of Vortex Education Policies and Procedures after the commencement of the course | No refund of current semester fees. Any fees paid for subsequent semesters will be refunded. |
The refund policy does not remove the right to take further action under Australia’s consumer protection laws. Vortex Education Appeals Policy and Procedures do not circumscribe the student’s right to pursue other legal remedies.